Refund & Cancellation Policy

1. Overview

Quadratech Innovations and Technologies Pvt Ltd ("we", "us", "our") operates Zentroniq. This policy applies to engagements booked with us across Labs, Internship Booking, Services (Workshops, Training Programs, Product Development, Consultancy), the Shop, and Events & Experiences. We do not process payments on this website — every engagement is confirmed directly with you by phone, WhatsApp, or email, and the specific payment and cancellation terms for that engagement are shared and agreed at that time, typically in a quotation, invoice, or booking confirmation. This page sets out the general principles we follow.

2. Advance Payments & Bookings

For engagements that involve an advance payment — such as a lab installation, an internship batch, a workshop or training program, a product order, or an event/rental booking — the advance secures your slot, materials, or equipment and is generally applied toward the final invoice. Once we've begun sourcing equipment, customizing curriculum, or blocking dates on your behalf, that advance may no longer be fully refundable — the exact terms will be stated in your booking confirmation.

3. Cancellations by You

• Cancellation requests should be sent as early as possible by email or WhatsApp, quoting your booking/invoice reference.
• Cancellations made well ahead of the scheduled start date, lab installation, event, or dispatch are generally eligible for a fuller refund than late cancellations, in line with the terms in your booking confirmation.
• Cancellations made close to or after the scheduled date, or after work/procurement has started, may only be eligible for a partial refund or none, depending on costs already committed on our side.
• We review every cancellation request individually and will always explain how the amount was calculated.

4. Non-Refundable Situations

Refunds are generally not available in the following cases:

• Failure to attend a scheduled session, workshop, or internship batch without prior notice
• Removal from a program due to misconduct or a breach of our Terms & Conditions
• Custom-sourced equipment, components, or 3D-printed products once production or procurement has started
• Change of mind after an event, expo booking, or lab installation has already taken place

5. Cancellation or Changes by Us

If we need to cancel or reschedule an engagement — for example a batch that doesn't reach minimum enrolment, or an event affected by circumstances outside our control — we will offer you a full refund of any amount paid for that engagement, or the option to reschedule / transfer to an alternate batch or date, whichever you prefer.

6. Product Returns (Shop)

Items ordered through the Shop are enquiry-based — pricing, availability, and delivery are confirmed with you directly on WhatsApp before any payment is made. Standard products in original, unused condition may be eligible for return within a reasonable period after delivery; custom or made-to-order items (such as custom 3D prints) are not returnable unless faulty or damaged in transit. Please raise any issue with a delivered product within 48 hours of receipt.

7. Refund Processing

• Approved refunds are processed within 7–10 business days of approval
• Refunds are made to the original payment method used for the transaction
• Bank or UPI processing times may add a few additional days on top of this

8. Transfers

If you're unable to attend an internship, workshop, or training program, you may usually transfer your booking to another eligible participant at no extra cost — let us know as early as possible so we can update batch records before the start date.

9. Contact Us

For refund or cancellation queries, quoting your booking or invoice reference:

Email: zentroniq.official@gmail.com
Phone / WhatsApp: +91 85899 42251
Company: Quadratech Innovations and Technologies Pvt Ltd